Terms of service
Last updated: November 3, 2025
Summary
By using this website and placing an order, you agree to these Terms of Service and our Privacy Policy. All products are printed on demand, so slight variations in colour or size may occur. Orders cannot be cancelled once production has begun. Shipping times are estimates and may vary; we are not liable for carrier delays. Returns are only accepted for defective or incorrect items within 14 days of delivery. These terms are governed by international commercial law.
1. Overview
Printelier.Store (“Printelier,” “we,” “us,” or “our”) operates this website and offers products and services through it. These Terms of Service (“Terms”) form a legally binding agreement between you (the customer) and Printelier. By accessing or using our website, placing an order, or engaging with our content, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website.
2. Eligibility
You must be at least the age of majority in your jurisdiction to make a purchase. You may not use our products or services for any illegal or unauthorized purpose or violate any laws in your jurisdiction.
3. Products & Orders
All products are produced on demand when you place an order. We make every effort to display colours and images of our products accurately, but we cannot guarantee that your device’s display will be precise. We reserve the right to limit or refuse any order. In the event that we make a change to or cancel an order, we will attempt to notify you via the email you provided.
4. Pricing & Payment
Prices for our products are subject to change without notice. We accept payment in the currencies listed at checkout. Payment is processed securely via third‑party providers; we do not store your payment details. You are responsible for any taxes or customs duties imposed by your country. All prices are exclusive of such taxes and fees unless stated otherwise.
5. Shipping & Delivery
Please review our Shipping Policy for information about processing and shipping times, carriers, and estimated delivery windows. Shipping times are estimates and not guaranteed. Risk of loss passes to you when the order is delivered to the carrier. We are not liable for delays or failures in delivery caused by carriers or events beyond our control.
6. Returns & Refunds
Because our products are made to order, we only accept returns or exchanges for items that are defective, damaged, or incorrect. You must contact us within 14 days of delivery to request a return or replacement. Please refer to our Return and Refund Policy for full details. We do not accept returns for buyer’s remorse, and we do not offer cancellations once production has started.
7. Third‑Party Services
We use services provided by Shopify for our online store platform, Printful for production and fulfilment, payment processors, shipping carriers, and analytics providers. These third parties have their own terms and privacy policies. We are not responsible for the content or actions of third‑party websites or services.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and designs, is owned by or licensed to Printelier and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or our products without express written permission from us.
9. User Content
If you submit reviews, comments, or other content, you grant us a non‑exclusive, royalty‑free license to use, reproduce, publish, and adapt that content for our marketing and promotional purposes. We may remove user content that we deem inappropriate or unlawful.
10. Prohibited Uses
You agree not to use our website or products for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any international, federal, or local regulations, rules or laws, to infringe upon or violate our intellectual property rights or the intellectual property rights of others, to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate, to upload or transmit viruses or any malicious code, or to collect personal information of others without consent.
11. Disclaimer of Warranties
Our products and services are provided “as is” and “as available.” We do not warrant that the quality of any products or services will meet your expectations or that any errors in the service will be corrected. Your use of our service is at your sole risk.
12. Limitation of Liability
To the maximum extent permitted by law, Printelier shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our products or services or for any other claim related in any way to your purchase or use of our products. In no case shall our aggregate liability exceed the amount you paid for the product or service at issue.
13. Indemnification
You agree to indemnify, defend, and hold harmless Printelier and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, and employees from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.
14. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
15. Governing Law
These Terms, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with international commercial law principles. By using this website, you consent to the jurisdiction of such laws.
16. Changes to the Terms
We reserve the right to update or change these Terms at any time. Any new features or tools that are added to the store shall also be subject to the Terms. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
17. Contact Information
Questions about the Terms of Service should be sent to us at info@printelier.store.