Refund policy

Last updated: September 12, 2026

 

Summary

You have 30 days from delivery. If anything arrives damaged, misprinted, or not what you ordered, we replace it or refund it. If the size is wrong, we exchange it once, free, and you keep the first one. No return shipping, no forms.

 

Damaged, Defective or Wrong Item

Email us at info@printelier.store within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or refund the item to your original payment method, your choice. You do not need to send anything back.

 

Wrong Size

Every product page has a size guide with flat garment measurements. If you still land on the wrong size, email us within 30 days with your order number and the size you need. We will print and ship a replacement once per order at no charge. Keep the original, pass it on, or donate it. A second exchange on the same order is charged at cost.

 

Change of Mind

Each piece is printed for you after you order it, so a returned item cannot be resold. We do not refund orders for change of mind, and we cannot cancel or edit an order once production has started, which is usually within a few hours. If you need to change something, email us immediately and we will do our best.

 

Refunds

Approved refunds go back to the original payment method within 10 business days, depending on your bank or card issuer. Shipping fees are refunded when the problem was ours. Customs duties are not refundable. We do not offer store credit.

 

Not Covered

Normal wear, damage from washing against the care instructions, gift cards, and items marked as final sale.

 

Questions

For questions about returns or refunds, contact us at info@printelier.store.